FAQs

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Rwanda is a landlocked country found in East Africa. The bordering countries to Rwanda include Uganda, Burundi, Tanzania and DR Congo.

Rwanda is known for its stunning natural beauty and unique wildlife. Major tourist attractions include Volcanoes National Park, home to endangered mountain gorillas; Nyungwe Forest National Park, known for its primate population and beautiful hiking trails; Akagera National Park, offering safaris and diverse wildlife; and Lake Kivu, a picturesque lake with beautiful beaches and water activities.

To obtain a tourist visa for Rwanda, you can apply online or through the nearest Rwandan embassy or consulate. The online application process is straightforward, and you will receive an electronic visa that allows you to enter the country. It's recommended to apply well in advance of your travel dates.

Rwanda and Uganda all enjoy favorable weather conditions all year round. But the dry season stands as the best time to visit mountain gorillas. This occurs in 2 phases –long dry season which runs from June, July, and August to September, and short dry months occur starting December, January and February.

You can make a booking by selecting your desired tour package on our website, filling in the necessary details, and completing the payment process.

A booking is confirmed upon the successful processing of your payment. This payment secures your reservation, whether it be for an event, hotel accommodation, tour, car rental, or other services. Please note that confirmation is subject to the availability of the chosen service at the time of booking.

The mountain gorillas can be visited in the Volcanoes National Park located in Northwestern Rwanda.

Yes, you can visit the genocide memorial sites in Rwanda to learn about the country's tragic history and pay respects to the victims. The Kigali Genocide Memorial in Kigali is the most prominent memorial site and provides a comprehensive exhibition on the genocide. Other memorial sites include the Murambi Genocide Memorial near Gikongoro and the Nyamata Genocide Memorial near Kigali. These sites offer a somber yet important experience to understand Rwanda's journey of reconciliation and healing.

Yes, special permits are required for gorilla trekking. In Rwanda, a gorilla trekking permit is required, and it's advisable to make advanced bookings through the Rwanda Development Board (RDB) or authorized tour operators.

The currency of Rwanda is the Rwandan Franc (RWF). It's recommended to carry local currency for day-to-day transactions. Major hotels, restaurants, and tourist establishments usually accept major foreign currencies such as US dollars and Euros, but it's advisable to have some local currency for smaller purchases and when visiting local markets.

Our cancellation policy varies depending on the type of booking. Please refer to the specific terms and conditions provided at the time of booking for detailed information.

Refunds depend on the terms and conditions of your booking. Some bookings are non-refundable, while others may be partially refundable. Please check the specific terms and conditions of your booking for more information.

We understand that sometimes unexpected events can disrupt travel plans. In such cases, please contact our customer service team as soon as possible to discuss your options.